Shipping policy

Shipping Policy

Processing
Orders are generally processed within 1–3 business days after payment confirmation. Peak periods may require additional processing time.

Shipping
We ship to many countries worldwide using reputable courier partners. Delivery estimates are provided as guidance only and are not guaranteed.

Tracking
Tracking information will be supplied when available.

Customs
International customers are responsible for any customs duties, VAT, taxes, or import fees imposed by their country.

Delays
Maison Velora is not responsible for delays caused by customs inspections, weather events, strikes, courier disruptions, or other circumstances beyond our control.

Incorrect addresses
Customers are responsible for ensuring shipping information is accurate before completing an order.