Refund policy

Return & Refund Policy

Overview
At Maison Velora, customer satisfaction is at the heart of everything we do. We take pride in supplying carefully selected luxury products and aim to ensure every order arrives exactly as expected. This policy explains when returns, exchanges, and refunds are available.

Eligibility
Items may be returned within 14 days of delivery unless otherwise stated. Products must be unused, unworn, in their original condition, with all tags, packaging, certificates, accessories, and documentation included. Items showing signs of wear, alteration, damage, or misuse may be refused.

Non‑returnable items
Personalised products, made-to-order items, gift cards, intimate goods, and any item marked as final sale are not eligible for return unless faulty or required by law.

Refund process
After your returned item has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Original shipping fees, customs charges, duties, and taxes are generally non-refundable unless the error was ours.

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photographs so we can investigate and provide a suitable resolution.

Exchanges
Where stock is available, eligible items may be exchanged for the same product or another item of equal value.

Terms of Service

Acceptance
By accessing or using Maison Velora you agree to these Terms of Service.

Orders
We reserve the right to refuse, cancel, or limit any order where fraud, pricing errors, stock errors, or legal restrictions apply.

Pricing
Prices may change without notice. Taxes, import duties, and customs charges are the responsibility of the customer unless stated otherwise.

Intellectual Property
All website content including logos, branding, text, photographs, graphics, videos, and designs are the exclusive property of Maison Velora and may not be copied or reproduced without permission.

Limitation of Liability
Maison Velora shall not be liable for indirect, incidental, or consequential damages arising from use of the website or products to the fullest extent permitted by law.

Governing Law
These terms are governed by the laws applicable to the jurisdiction in which Maison Velora operates.