Contact Information

Maison Velora is committed to providing exceptional customer service and ensuring that every customer receives timely, professional, and personalized support. Whether you have a question about an order, shipping, returns, products, or any other aspect of your shopping experience, our dedicated support team is here to assist you.

Customer Support

For all enquiries, please contact us using the details below:

Business Name:
Maison Velora

Customer Support Email:
maisonvelora.co.uk@gmail.com

Response Times

We aim to respond to all customer enquiries within 24–48 business hours. During periods of exceptionally high demand, promotional events, holidays, or weekends, response times may be slightly longer. We appreciate your patience and will always work to respond as quickly as possible.

Order Enquiries

If you are contacting us regarding an existing order, please include the following information in your email to help us assist you more efficiently:

• Full Name
• Order Number
• Email Address used when placing the order
• A detailed description of your enquiry
• Photos (if reporting a damaged or incorrect item)

Providing this information allows our support team to investigate your request more quickly.

Business Hours

Our customer support team operates during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (GMT/BST)
Saturday & Sunday: Closed

Enquiries submitted outside business hours will be answered on the next available business day.

Returns & Refunds

If your enquiry relates to a return, exchange, or refund, please refer to our Return & Refund Policy before contacting us. If further assistance is required, our team will be happy to guide you through the process.

Shipping Questions

For questions regarding shipping, delivery estimates, tracking information, customs, or international deliveries, please refer to our Shipping Policy. If you cannot find the information you need, contact us using the email above.

Business Enquiries

For partnership opportunities, media requests, wholesale enquiries, supplier opportunities, or other business-related matters, please contact:

Email: maisonvelora.co.uk@gmail.com

Please include "Business Enquiry" in the subject line to ensure your message is directed to the appropriate department.

Commitment to Customer Satisfaction

At Maison Velora, we value every customer and strive to provide a premium shopping experience from the moment you place your order until it arrives safely at your door. Your satisfaction is our priority, and we are committed to resolving any concerns fairly, professionally, and promptly.

We appreciate your trust in Maison Velora and thank you for choosing to shop with us.